Shipping and return policies for Clutching At Straws

Shipping Info

We will endeavour to send the packages out as quickly as possible to get to you as quick as possible, while on tour things might take a little longer than usual. Thank you for your patience.

Return Policy

(1) Introduction
We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

(2) Returns
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 30 days following the date of delivery of the product;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(3) Returns procedure
In order to take advantage of your rights under this returns policy, you must email us: returns@clutchingatstraws.com

(4) Exclusions
The following kinds of products may not be returned under this policy:
(a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(5) Refunds
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and including the costs of returning the product to us).

(6) Improper returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.